Current Agendia Career Opportunities 

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The position of Customer Care Manager (CCM) is a strategic role within Agendia Inc., acting as the liaison between patients, clients and the laboratory based in Irvine, California.  The CCM will drive the department’s growth and development and will report to the Senior Director of Marketing. The CCM is responsible for the coordination of activities, including the training and management of personnel, within the Customer Care department. The CCM is responsible for the day-to-day customer relations, often dealing with sensitive medical and patient information, therefore discretion and confidentiality are curial aspects of the job. The CCM will oversee all aspects of the Customer Care department and should be a highly self-motivated, hands-on and ambitious professional who delivers on commitments and constantly seeks opportunities to make improvements.  By the nature of the role, the CCM should work well with all clients, industry vendors and Agendia staff alike.

Essential Duties and Responsibilities

Manage and administer the responsibilities of the Customer Care department. Maintain high quality customer relationships by handling the questions and concerns with speed and professionalism. Perform data entry and uses various software programs to ensure quality records. Follow all of Agendia, Inc.’s health and safety policies and procedures. Perform other related duties as required or assigned.

Additional Duties

• Coordinate relationship with Customer Care department in Amsterdam
• Implement and support customer service in e-synergy (LIS)
• Assist with billing and reimbursement
• Responsible for managing telephone and customer care applicable software programs
• Monthly updates of customer care initiatives
• New customer start-up
• Coordinate efforts with field sales team for client support
• Oversee logistics (via Therapak) set-up and delivery of Agendia Sample & Transportation kits
• Customer satisfaction surveys
• Tracking of samples from pick-up to report delivery

Supervisory Responsibilities

As Customer Care Manager, responsibilities will include hiring, training and ongoing supervision of Customer Care employees.  The Manager will work in concert with the Director of Marketing to define departmental roles and workflow to ensure smooth operations and client satisfaction.  The Manager will approve timecards, vacation requests and allowable expenses.

Education

Bachelor’s degree (B.A. or B.S.)

Experience

The ideal candidate will have a strong knowledge of customer care within the healthcare/lab industry with 5-7 years of customer service-related experience in the commercial laboratory industry and at least two years of management experience overseeing staff and general department responsibilities.

Additional Skills and Traits Required

• Strong organization skills
• Excellent communication skills (oral & written)
• Management skills
• Team player with positive attitude
• Honesty
• Reliability
• Discretion and loyalty
• Confidentiality
• Initiative
• Ambition

Application

The Senior Quality Officer for Agendia Inc. is based in Irvine, California and is responsible for setting up and maintaining certified quality system regulations of the laboratory organization as well as document control for laboratory related documentation. The Senior Quality Officer is also responsible for setting up and organizing the annual Management Review. The Senior Quality Officer is a professional who highly delivers on commitments; works well with people from across the business and constantly seeks ways to improve quality. The Senior Quality Officer reports to and works closely with the Senior Director, Regulatory Affairs and Quality Assurance.

Essential Duties and Responsibilities

Under general direction and supervision of the Senior Director, Regulatory Affairs and Quality Assurance, the Senior Quality Officer will perform the following responsibilities:

Quality Management

• Sets up, implements and maintains the certified quality system and quality system regulations of the laboratory operations [States, QSR, GLP, CLIA]
• Sets up, implements and maintains document control for laboratory related documentation
• Organizes and hosts third party audits
• Trains staff on specific quality management subjects

Quality Control

• Sets up and organizes the annual Management Review
• Arranges internal audits that will result into quality improving actions
• Monitors the progress of these actions and their effectiveness in improving quality
• Initiates and monitors the progress of CAPA’s
• Follows all  Agendia, Inc.’s  health and safety policies and  procedures
• Performs other related duties as required or assigned

Interaction

The Senior Quality Officer may work with various departments within the organization, working especially close with the laboratory and department directors

Education

Bachelor’s degree (B.A. or B.S.) required; preferably with a concentration in life science, biology or pharmacy degree

Experience

3-5 years proven experience required with official (external) training in auditing and in CAPA’s (Corrective and Preventive Actions) preferred

Application

The Laboratory Assistant role will involve all aspects of lab support, including data entry, various housekeeping and/or maintenance tasks, stocks supplies in the for Agendia Inc. laboratory based in Irvine, California. 

Essential Duties and Responsibilities

Under the direction and supervision of the Director of Laboratory Operations, the Laboratory Assistant will perform the following responsibilities:

• Performs all aspects of lab support to ensure timely completion of samples.  Reports any discrepancies to the Director of Laboratory Operations
• Performs various maintenance and/or housekeeping tasks to keep laboratory clean
• Cleans and fills water baths, bulk reagents, dump hazardous waste containers
• Reports any malfunctions of equipment to the Director of Laboratory Operations
• Washes all laboratory dishes to ensure a clean supply when needed
• Performs data entry tasks in the laboratory and office when needed
• Performs other related duties as required or assigned
• Maintains laboratory logs and files so that current information is complete and readily available to laboratory staff
• Monitors supplies used by the laboratory staff to maintain sufficient inventory
• Performs all aspects of laboratory procedures following safety guidelines and adhering to protocols
• Copy documents, when needed

• Performs other related duties as assigned
• Follows all Agendia, Inc.’s  health and safety policies and procedures

Interaction

This position will interact primarily within the various sections of the laboratory

Education

High school diploma or general education degree (GED), Associate’s degree (A.A.) preferred

Experience

1-3 years related experience required

Application